MUMBAI: Tata Motors has actively stepped up the services for truck drivers, small transporters, mid-size transport operators and fleet owners that are delivering necessary supplies during the pandemic.
Tata Motors set up ‘Saarthi Aaram Kendras’ for truck drivers across the entire Tata Motors operations networks and other Indian Oil facilities located on national and state highways.
During the lockdown, a dedicated, 24x7 helpline 1800 209 7979 was set-up for truck drivers and transporters across the country. To speedily address the requests received.
To provide requisite repairs and servicing support, workshops were made operational at the earliest possible with anew set of standard operating procedures (SOPs).
R Ramakrishnan, Global Head - Customer Care, CVBU, Tata Motors Limited said, “Truck drivers and transporters are frontline heroes as they have played a stellar role in ensuring that the wheels of the nation are kept running with seamless transportation of all supplies. Being India’s leading commercial vehicle manufacturer, a majority of them use our vehicles and we are their first port of call for assistance. In these unprecedented times, we are committed to partner, providing all possible support to them and their vehicles. We have focused our efforts with a holistic approach to making their tough tasks and lives a little easier”
To support the logistics industry, Tata Motors also introduced attractive financial solutions.
Opex Funding to maintain liquidity in the value chain by taking care of fixed expenses for 3-4 months and service claims financing for dealers and suppliers has been introduced.
Additionally, working capital solutions for large fleet operators to meet their obligations for the next few months have been introduced.
New vehicle loans with low EMI levels for the first 12 months. Also, bundled working capital loans with new vehicle loans with requisite collateral. Customers can navigate easily through the initial few months taken for the operations of a new vehicle to stabilize.